IT, cybersecurity and AI for UK law firms.

We operate a 30-minute response SLA on P1 (priority one) incidents during business hours, which means a UK-based engineer starts working your ticket within half an hour rather than simply acknowledging it. A case management outage that stops fee-earners billing, filing or accessing matters is almost always treated as P1. Out-of-hours and weekend cover is available as an add-on for firms running evening or Saturday clinics. Every ticket is logged in Halo PSA, so your COLP or practice manager can see response times, who is working the issue, and the full resolution trail. Because we hold the vendor relationships for systems like LEAP, Clio and Actionstep, we can escalate directly rather than leaving you to chase a third party.

Both. We run general managed IT, but we have hands-on experience with the practice management and document systems law firms actually use: LEAP, Actionstep, Clio, Proclaim, Osprey, SOS Connect, iManage and NetDocuments. We are not a reseller or implementation partner for any of them, so we have no incentive to push you toward a particular platform — our job is to keep whatever you run stable, secure and integrated with your email, telephony and Microsoft 365 environment. We have migrated firms between systems, connected case management to Wildix call recording, and resolved the matter-numbering and document-profiling quirks that generalist MSPs typically don't recognise. If we genuinely haven't worked with your specific system, we'll tell you honestly before you sign anything.

Yes. Lexcel Section 7 (information management and security) maps almost directly onto how we already configure and document client environments: access controls, backup and recovery, business continuity, supplier management and information security policies. For firms going through assessment or reaccreditation we provide the evidence pack your assessor expects — asset registers, patch and antivirus reporting, MFA enforcement records, backup test logs and an information security policy aligned to ISO 27001. Lexcel sits alongside the SRA's wider expectations on technology and competence, so the same controls also support your COLP's compliance plan. We won't certify you ourselves, because Lexcel assessment is carried out by the Law Society's assessors, but we make sure the underlying IT evidence is in place and defensible.

Sources: SRA Risk resources

Yes, if it's configured correctly — and configuration is where most firms get it wrong. Copilot respects the existing permissions in your Microsoft 365 tenant, so if files and mailboxes are over-shared, Copilot will happily surface privileged content to the wrong people. We do the data governance work first: auditing sharing, tightening permissions, applying sensitivity labels and retention, and disabling risky defaults. Only then do we roll Copilot out to partners and fee-earners with guidance on what is and isn't appropriate for client matters. We've done this for firms ranging from five to over a hundred fee-earners, and we align the controls with NCSC guidance on cloud and data security so your COLP can evidence the decision.

Sources: NCSC small organisations guide

Wildix records calls natively, stores them encrypted, and lets you retain and retrieve recordings by matter, user, extension or team. That matters for firms that need to evidence client instructions, comply with regulatory expectations, or resolve a complaint or disciplinary issue. Recording can be configured per-user and per-extension, so client-facing fee-earners are covered while, for example, internal HR lines are not. Because Wildix integrates with case management systems including LEAP, Actionstep, Clio and Proclaim, calls can be associated with the right matter automatically, and click-to-dial works from within the file. It runs on desktop, mobile and softphone over the internet, so there are no copper lines to decommission ahead of the 2027 PSTN switch-off.

For most UK law firms, managed IT support costs between £60 and £75 per user per month, depending on whether you need full managed IT with case-management support, or a compliance-grade package that adds 24/7 remote IT support, Lexcel evidence and a Microsoft Copilot data-governance baseline. A typical 25-fee-earner firm pays roughly £2,000–£2,500 per month all-in, including server support and Microsoft 365 licensing. There are no setup or onboarding fees. For most firms the right tier depends less on size than on your PI insurer's requirements and your COLP's compliance obligations — both of which now effectively require monitored EDR/MDR.

During our trading hours, your named Genmar team handles everything. Outside those hours, monitoring and first response are delivered by our vetted 24/7 service desk partner. We're upfront that this team operates offshore — we think transparency matters more than marketing. They work under a formal data processing agreement and an International Data Transfer Agreement (IDTA) that satisfies UK GDPR's requirements for transfers outside the UK, and to the same security standards we hold ourselves to. The level of access is agreed with your firm individually — you decide what the out-of-hours team can and can't reach. Incident ownership always stays with your named Genmar team in the UK. We're happy to walk your COLP or COFA through the full arrangement before you sign.

Yes — and it's exactly the kind of day-to-day friction generalist IT providers ignore. Inconsistent numbered lists that renumber themselves, styles that won't behave, templates that drift firm-wide: we fix the underlying Word and Microsoft 365 setup, build proper house-style templates, and standardise styles and numbering so a document behaves the way a fee-earner expects. It's a small thing that costs real billable time, and we treat it as part of the job.