Wildix telephony for LEAP

Why integrate Wildix with LEAP at all?

LEAP puts your matters, documents, time recording and accounts in one place. The problem for most firms is that the phone system sits completely outside it. Fee-earners manually dial numbers, forget to record which client they spoke to, and reconstruct call notes from memory at the end of the day. That's lost billable time, weak supervision, and a compliance gap when you need to evidence what was said and when.

Connecting Wildix telephony to LEAP closes that gap. Wildix is a full cloud unified-communications platform, and it integrates with case management systems through its integration framework — using click-to-dial, inbound screen pop and call logging so the phone and the matter file finally talk to each other.

What the integration actually does

Click-to-dial from a matter

Any phone number stored against a LEAP card or matter becomes clickable. A fee-earner clicks the number and Wildix places the call — no misdials, no copying numbers into a desk phone. For a busy conveyancing or family team making dozens of outbound calls a day, that saved time adds up quickly.

Screen pop on inbound calls

When a client calls in, Wildix can look up the caller's number and pop the matching record so whoever answers knows immediately who is calling and which matter it relates to. That means a more professional answer, less time spent searching, and fewer calls bounced around the office.

Call logging against the matter

Calls can be logged as activity against the relevant matter, so there's a record of who called, when, and how long the conversation lasted. Combined with Wildix's native call recording, you get a defensible audit trail tied to the file rather than scattered across people's memories.

Why this matters for compliance and call recording

Wildix records calls natively, encrypts them, and lets you retain and retrieve recordings by user, extension, team or matter. For a law firm that's not a nice-to-have:

• Evidence of instructions. If a client later disputes what was agreed, a recording tied to the matter settles it.
• Complaint and disciplinary handling. Recordings give your COLP and supervisors a factual basis rather than conflicting accounts.
• Supervision and training. Reviewing real calls is one of the most effective ways to coach junior fee-earners.
• Per-user control. Recording can be enabled for client-facing extensions and left off where it isn't appropriate, such as internal HR lines.

No copper lines, ready for 2027

Wildix is internet-based and runs on desktop, mobile and softphone, so there are no analogue or ISDN lines to maintain. With the UK PSTN switch-off scheduled for 2027, moving your LEAP firm onto Wildix solves the integration problem and your line-replacement problem in one project.

How Genmar delivers it

We're not a LEAP reseller and we're not tied to any one platform, so our only job is to make your telephony and case management work together properly. We scope how your firm uses LEAP, configure the Wildix integration around your matter and card structure, set up recording and retention to match your compliance position, and train your team so they actually use it. We've been doing legal IT for firms across Hertfordshire, Essex, Cambridgeshire and London since 1996. If you'd like to see it working, we'll walk you through it on a short call.

This guide is part of our wider work on IT, cybersecurity and AI for UK law firms — start there for the full picture of how we support solicitors.