Simple, Honest IT Support Pricing
Two clear tiers. Everything included. No setup fees, no hidden costs, no surprise bills. Just IT support priced the way it should be.
Essential
Comprehensive IT support with foundational endpoint protection.
Secure
Everything in Essential, plus 24/7 monitored advanced cyber security.
Why most clients choose Secure:
- Meets cyber insurance requirements (most insurers now require EDR/MDR)
- Aligned with Cyber Essentials Plus expectations
Hybrid
We work alongside your internal IT team, covering specific areas you need.
Best for: Businesses with existing internal IT resource who need us to fill gaps — whether that's out-of-hours cover, specialist skills, or overflow capacity.
What "security included" actually means
Most IT providers say "security included" but mean different things by it. We want to be precise.
Essential includes endpoint protection and IT hygiene
Bitdefender antivirus on every device, full patch management, and 24/7 system monitoring via our RMM platform. This is solid foundational protection and is appropriate for many businesses.
Secure adds true cyber security
Huntress MDR provides 24/7 human-led threat detection and response that goes beyond traditional antivirus. Petra ITDR monitors your identity systems (Microsoft 365, Active Directory) for account compromise — increasingly the most common attack vector. Both run 24/7 with real engineers responding to threats.
If your business has cyber insurance, handles sensitive client data, or is subject to compliance requirements, Secure is almost certainly the right choice. If you're a smaller team with lower risk exposure, Essential may be sufficient. We'll help you decide honestly.
No setup fees. Ever.
Most IT providers charge £500 to £3,000 to onboard a new client. We don't.
We absorb the cost of onboarding because we're confident in our service. If we do our job well, you'll be a client for years. Charging you to start the relationship feels backwards.
This applies to everything: initial discovery, documentation, system audit, RMM rollout, security tooling deployment, and knowledge transfer from your previous provider. All free.
Calculate Your Monthly Cost
Use our calculator to get an instant estimate based on your specific requirements.
On-premises or cloud server management
This is an estimate. Final pricing may vary based on your specific requirements.
Need hybrid support? If you have an in-house IT team providing some of the support work, we can offer custom rates for hybrid arrangements. Contact us to discuss.
What businesses like yours typically pay
10-person professional services firm
25-person estate agency
50-person finance firm
All examples assume Secure tier with no setup fees. Actual quotes are tailored to your environment.
Hybrid Support for Businesses with Internal IT
Already have IT staff? We can work alongside your team, taking over specific areas where you need extra depth, coverage, or specialist expertise.
Bespoke Hybrid Arrangements
Pricing for hybrid support is custom-quoted based on exactly which areas we take over. Every arrangement is different.
Areas we commonly cover:
- 24/7 monitoring and out-of-hours response
- Cyber security (MDR, ITDR, threat management)
- Microsoft 365 administration and security
- Helpdesk overflow and holiday cover
- Infrastructure and server management
- Project delivery and specialist expertise
How it works:
- 1We discuss your current setup and team capabilities
- 2Identify gaps or areas where you need support
- 3Define clear boundaries and escalation paths
- 4Quote based on scope — not a one-size-fits-all price
- 5Integrate with your existing tools and processes
Typical hybrid clients: Businesses with existing internal IT resource who need us to fill gaps — whether that's out-of-hours cover, specialist skills, or overflow capacity.
Discuss hybrid supportWhat's Included in Your IT Support
Both Essential and Secure tiers include comprehensive IT support. Unlike other IT companies who charge extra for basics, everything you need is included.
24/7 Proactive Monitoring & Maintenance
Round-the-clock monitoring of your systems with automated maintenance to prevent issues before they impact your business.
Fast Response Times — Issues Resolved in Minutes
Our average response time is under 15 minutes. Most issues are resolved remotely within the hour.
Cyber Security Built In
Essential includes endpoint protection with Bitdefender. Secure adds 24/7 monitored MDR and ITDR for complete protection.
Hardware Procurement & Lifecycle Management
We handle sourcing, setup, and retirement of all IT equipment, ensuring you always have the right tools.
Cloud Migration & Microsoft 365 Consultancy
Expert guidance on cloud strategy, migrations, and getting the most from your Microsoft 365 investment.
Regular Tech Reviews with Tailored Recommendations
Quarterly business reviews to align your IT with your goals and identify opportunities for improvement.
The difference between tiers
Essential (£45/user)
Full IT support with Bitdefender antivirus, patch management, and 24/7 system monitoring. Ideal for businesses with lower risk exposure or those getting started with managed IT.
Secure (£55/user)
Everything in Essential plus Huntress MDR and Petra ITDR for genuine 24/7 cyber security. Recommended for businesses with cyber insurance, compliance requirements, or handling sensitive data.
Trusted by Businesses Across the UK
With over 30 years in the industry, we've built a reputation for reliable, responsive IT support that businesses can depend on. Our certifications demonstrate our commitment to security and quality.
"The response times are much quicker and the service and quality of the staff on the helpdesk is far superior than our previous company. Genmar are very proactive and will suggest solutions to problems."
— Jo Woolley, Operations & Marketing Manager, Jones Robinson
Want to understand IT support pricing in general?
We've written a comprehensive, vendor-neutral guide to UK IT support pricing — what to expect at different price tiers, common hidden costs to watch for, and how to calculate true total cost of ownership.
Read: How Much Managed IT Costs in 2026See our Service Level Agreements
We publish our SLAs openly because we're confident in our delivery. Response times, uptime commitments, and service credits — all documented and contractual.
Who we work best with
Great fit
- UK businesses with 25-250 users
- Companies in Hertfordshire, Essex, and Greater London
- Businesses that want predictable IT costs
- Sectors we specialise in: estate agents, finance, recruitment, professional services
- Companies that value proactive support over reactive firefighting
Probably not the right fit
- —Businesses wanting break/fix or hourly support
- —Organisations needing dedicated 24/7 onsite engineers
- —Very large enterprises (250+ users) with complex compliance needs
Frequently Asked Questions
Ready to Get a Custom Quote?
Every business is different. Let's discuss your specific needs and create a tailored IT support package that works for you.