A good IT provider should be proactive, not reactive. Here's what they should be doing:
1) Regular Security Updates
Keeping your systems patched and protected against the latest threats.
2) Monitoring Your Network
24/7 monitoring to catch issues before they become problems.
3) Backup Management
Regular backups with tested recovery procedures.
4) Strategic Planning
Helping you plan your IT roadmap aligned with business goals.
5) User Training
Keeping your staff aware of security threats and best practices.
6) Documentation
Maintaining clear records of your IT environment.
7) Regular Reviews
Quarterly business reviews to discuss performance and future needs.
