How to Choose an IT Support Provider
Are you looking for someone to handle the IT management, maintenance, and cybersecurity for your business? You deserve to know. Not all IT support providers are created equal.
In fact, there are several different IT support models and service delivery strategies employed by business technology professionals today.
- #1 - The You Break it, We'll Fix it Model
The traditional, hours + materials model of IT support. The computer repair team comes when you call to fix whatever has gone wrong.
- #2 - The Retainer Model
In this scenario, you pay an outside IT company a monthly fee, just in case you need their services that month. The retainer fee usually includes a set number of IT support hours.
- #3 - The Block Hours Model
The block hours model allows you to buy IT support hours in advance at a slightly discounted rate and use them within a set timeframe.
- #4 - The Managed IT Services Model
The Managed IT Services model is a proactive, subscription-based IT support model that stands apart from the other IT support models. A Managed IT Services firm focuses on preventing IT incidents as opposed to responding to them. This change in focus ensures higher security and uptime for your business.
It's important to note that some companies may blend different models. When choosing a provider, consider your business needs, budget, and the level of proactive support you require.
