The Cost of Managed IT Support
Managed IT support in the UK typically costs between £40 and £60 per user per month for a comprehensive, security-inclusive service. But the headline figure is only ever half the story — what's bundled in, what's billed as an extra, and how the provider charges all change the real number you pay.
This pillar pulls together everything we've written about the cost of IT support so you can move from a vague sense of "it depends" to a confident, like-for-like comparison. If you're a law firm partner or estate agency director building a budget or sense-checking a quote, start here and follow the cluster guides below for the detail behind each decision.
We cover the pricing models you'll be quoted, what genuinely should be included at each price point, the add-ons that are reasonable versus the ones that quietly inflate a "cheap" quote, and the warning signs that you're paying for a service you've outgrown.
In this guide
5 articles
CostStart hereHow Much Managed IT Costs
An honest breakdown of IT support pricing in the UK. What you should pay, what's included, and how to avoid hidden costs.
ComparisonStart hereIn-House IT vs Outsourced IT vs Hybrid
Compare the true cost of hiring in-house IT versus outsourcing to an MSP. Includes an interactive UK cost calculator.
ComparisonHow to Evaluate IT Provider SLAs
What service level agreements actually mean, the response times that matter, and how to compare MSP SLAs like-for-like.
Best-ofWhat Good Managed IT Should Include
A straightforward breakdown of what you should expect from a managed IT provider in 2026 - and what many providers leave out.
ProblemWhen to Replace Your MSP
The warning signs that your IT provider isn't keeping up, and how to make a smooth transition to someone better.
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