IT support for businesses in Hertfordshire, Essex & Cambridge
Your IT stops breaking. Your team gets back to work. Proactive, family-run IT support for 25–250 user businesses — from £45 per user per month, with published SLAs and automatic service credits if we ever miss them.
Why firms switch to Genmar
We fix the root cause, not the symptom
Our Permanent Resolution Model: resolve the issue, find what caused it, prevent it permanently. Recurring problems actually stop recurring — that's the point of proactive IT.
A small team you'll actually know
All 25 of us work from one office in Bishop's Stortford — family-run since 1996, no overseas call centres, no rotating ticket queue. You talk to the same people every time, and 95% of calls are answered in under 60 seconds.
Strategy and security, measured
Every client is managed through our in-house Strategy Hub — continuous security scoring against frameworks like Cyber Essentials, regular reviews of every asset, identity and licence, and a costed IT roadmap so your budget is planned, not a surprise.
Transparency with teeth
We publish our pricing and our SLAs openly — and if we miss an SLA, a service credit is applied to your next invoice automatically. You don't have to ask, or even notice.
Your IT, managed like it matters
Our own in-house platform. Security, compliance, risk, service and budgets — tracked in one place and reviewed with you every quarter.
- A live IT risk score for your whole estate
- Microsoft Secure Score and framework assessments tracked quarterly
- Hardware, identities and SaaS licences reviewed regularly, so you stop paying for what you don't use
- A costed, quarter-by-quarter roadmap — projects approved by you before anything is spent
- Most providers fix tickets. This is what managing your IT actually looks like.
Hover any screen to take a closer look.
What it costs
Essential
- Comprehensive IT support
- Endpoint protection
- Proactive monitoring
Secure
- Everything in Essential
- 24/7 monitored MDR
- Identity threat detection
- Meets Cyber Essentials Plus expectations
No setup fees, ever — discovery, documentation, audit and handover from your previous provider are all free. Most providers charge £500–£3,000 to onboard.
An SLA with teeth
Critical issues get an engineer working on them within 15 minutes — contractually, not aspirationally. Our average critical response over the past 12 months is under 15 minutes; the SLA sets the floor, not the norm. And unlike most MSPs, if we miss a target the service credit is applied to your next invoice automatically.
Trusted by leading UK businesses
"Genmar streamlined our permissions structure across our 100-user team. Onboarding now takes minutes instead of hours."
Two guarantees most IT companies won't give you
We're confident because we've done this for 30 years. So we put it in writing.
Zero-downtime switch
We migrate you from your current provider with no unplanned downtime. If we cause an unplanned outage during your switchover, your first month is free. It's a promise we can make because we've refined our switchover process over 30 years.
3-month break clause
Try us for three months. If we're not right for you, leave within the first 90 days for any reason — no exit fee, no argument. Stay, and you're with us for 12 months. We'd rather earn the year than trap you into it.
Switching is easier than you think
- 1
Audit & plan
We map everything your current provider should have documented.
- 2
Parallel handover
We run alongside them, nothing breaks, and we handle the awkward conversation.
- 3
Go live
Onboarding is completely free, including knowledge transfer from your previous provider.
