Genmar IT

_overview

Trans City Skoda transitioned from reactive IT to fully managed services with Genmar, gaining a stable, secure, and future-proofed IT environment.

Key Benefits

Transitioned from reactive to proactive IT support.

Improved network stability and security.

Assigned unique identifiers (GMD numbers) for all devices.

Full network audit providing a clear baseline.

Dedicated and personable onsite engineer support.

Increased confidence in IT systems and reduced downtime.

‍

Your onsite engineer Charlie was great in the onboarding. It was all excellent to be honest, we just pointed him in the right direction, and he got to work. Top notch

Alison Pemberton

Sales Admin Manager

Trans City Skoda

Overview

Genmar IT onboarded Trans City Skoda as a client following their move away from a one-man-band IT provider. This marked the dealership’s first experience working with a Managed Service Provider (MSP). Genmar implemented structured IT support processes to provide a more reliable and scalable infrastructure.

‍

What did we do?

Assigned unique GMD numbers to all devices for efficient asset tracking.

Performed a comprehensive network audit to assess the current state.

Deployed Charlie, a dedicated onsite engineer, to manage the onboarding process and provide hands-on support.

Established a strong working relationship with the client through professional and friendly service.

‍

Why did we do it?

Trans City Skoda needed a proactive and structured IT framework to replace their informal and reactive approach. The objective was to:

Future-proof their IT systems.
Reduce risk and downtime.
Ensure efficient operations through consistent IT management.

‍

Results

Enhanced overall network resilience and performance.

Strengthened IT security and infrastructure visibility.

The new partnership has enabled Trans City Skoda to focus on delivering customer service without IT distractions.

‍

_services

Solution for all things IT

Managed IT Services

Think of us as your tech partner who’s always got your back. Our Managed IT Services keep things running smoothly, prevent problems before they happen, and make sure your tech is working to help your business grow.

Learn more

Security

Cyber threats keeping you up at night? We get it. Our security services are designed to protect your data and keep you safe, so you can focus on growing your business without the constant worry.

Learn more

Hosted Solutions

Need flexibility to scale? Our Hosted Solutions make it easy. From cloud desktops to data management, we help you streamline, save on costs, and stay productive—without missing a beat as you grow.

Learn more

Voice, Data & Hardware

Communication should be easy, right? With our Voice, Data, and Hardware solutions, we make sure your team stays connected and productive. Whether it’s phones, internet, or cables, we’ll set you up for success.

Learn more